This is a guest blog from BRODY’s Executive Vice President, Amy Glass.
My great-grandmother was a runner.
Lillian Malchin (Glass) was born at the turn of the last century in Minsk, then part of Imperial Russia, and grew up in a small village in modern day Ukraine before immigrating to America. Although her world was very different than ours, one similarity is that she was also living in a post-truth world — with dire consequences.
In those days a rumor would spread, often politically sanctioned, that a child had disappeared or a woman had been attacked by a certain village. Cossacks would attack the village – galloping on their horses to plunder, rape, and murder. Entire villages were set on fire, everything destroyed, all because of a rumor, a lie … but in a post-truth world why does that matter?
Listening … it is the most used communication skill but is the least taught. We often assume that we are good at listening. But, are we?
Have you ever been on a conference call and realized that everyone was waiting for your response to a question you didn’t hear? Have you tried to tell someone the key outcomes of a meeting that you attended, and realized you missed out on important information (maybe, while you were handling an emergency via e-mail)?
We actually cannot listen well unless we remove the barriers to listening:
1. Multi-tasking – Also referred to as “switch-tasking” because the brain was not designed to perform two tasks simultaneously, this barrier to listening is the easiest to address. If you need to focus on something other than the conversation, make an intentional decision — you may need to reschedule a meeting, or if it is an informal exchange, you may say, “Excuse me for one moment, so I can take care of this and then give you my full attention.”
The Republican convention is now a memory and the Democratic convention is upon us.
Numerous polls have shown that trust is a big issue in this election. Depending on who sponsors the poll, Hillary or Donald has more or less trustworthiness.
Speakers on the convention stages try to convince audiences that we can trust their candidate. They know that this trust is critical to secure our vote.
Credibility and trustworthiness are also critical in our workplace. We may not be running for election to a political position, but we often ask people for their “vote” to support our ideas, fund our projects, purchase our products, and accept our feedback/coaching …
What are ways that you can build the trust needed to be successful in your role?
The Republican National Convention offered a chance to examine our ability to influence others in the workplace.
Every single speaker on that stage in Cleveland wanted to influence us. They wanted us to take a clear and decisive action: Vote Trump/Pence.
Their approaches were as diverse as their backgrounds. Chris Christie used theatrics, Eric Trump applied evidence, and Ted Cruz carefully omitted words that he was expected to say. Donald Trump himself tried to influence our vote by painting a dark picture of a country without his style of leadership.
Who was most influential?
To answer that question we need to review more than just their speeches and how they were delivered. We must also examine our perceptions before these speakers walked to the podium. Consider how you would perceive their message if you believe they shared your values, had a strong record of accomplishments, and had a positive reputation among people you respect.