Refine Professional Interactions, Business Communication Skills and Etiquette to Impact Career Success

Professional Impressions

Perhaps you have heard the expression, “Those that know, know and those that don’t know, don’t know that they don’t know.”

Many people have no idea what kind of impression they’re making on others, which can be disastrous in business situations.

Every time you connect with someone, in business or anywhere else in your life, you are making an impression … the question is, what impression are you making? Make sure you’re putting your best foot forward, rather than shooting yourself in it every time you open your mouth.

BRODY’s Professional Impressions helps you refine all the professional interactions that impact your reputation and relationships — and your ultimate success. This program covers all the scenarios — from introductions and creating conversation, to business dining and workplace essentials. It will teach you how to project a positive image while making the most of every business encounter.

Learning Outcomes:

Participants who complete this program will be better able to…
• Introduce people with skill and courtesy
• Understand the importance and components of professional presence
• Make strong first impressions, including effective small talk and listening
• Navigate the complexities of business meals — from ordering to saying goodbye
• Improve professional business communication skills with the phone, voice mails, e-mails and in meetings

Target Audience:

Anyone who interacts with colleagues and clients in the workplace. Especially appropriate for people in a selling or relationship-management role or being groomed for management positions; and new-hire orientation/onboarding programs.


• Professional Impressions – Initial Impact & Presence
o Facilitating introductions
o Creating conversation in any business or social setting
• Professional Presence
o Grooming and wardrobe guidelines
• Dining and Entertaining
o Planning and performing perfectly
• Communication technology
• Written communication
• Meetings

Special Features:

If entertaining clients is important, we can teach dining manners as a stand-alone workshop (or lunch and learn) or as part of a day-long session.


Customized workbook and Professional Impressions: Etiquette for Everyone, Every Day by Marjorie Brody, and Help! Was that a Career-Limiting Move? co-authored by Marjorie Brody

Contact BRODY Professional Development directly at (215) 886-1688 to find out how we can help your team refine professional interactions, business communication skills and professional etiquette.