Latest "cell phone etiquette" Posts
By one statistic I found, every single day there are 144.8 billion business-related e-mails sent.
E-mail can be an effective tool for business, networking, relationship building, sales, and interoffice communications. But, like all communication skills, your e-mails can brand you either as a lax amateur, or the consummate professional.
Do you know proper e-mail etiquette?
It’s not that hard to learn the skills for professional business correspondence in our digital age. My new “mini” book Write It Right: Business Writing for Results delves into this topic — how to craft more impactful business correspondence.
Writing an effective business e-mail, however, is not the same thing as a proposal or client letter.
Whether it’s an e-mail cover letter for a job, a pitch to a new client, an interoffice memo, a correspondence with a vendor, or any other business e-mail, the guidelines are common sense, straightforward, and simple.
“Electronic etiquette faux pas” — the very phrase makes me smile.
Who would have thought, even 20 years ago, that such a thing would need to be addressed?
So, it was with great interest that I read this Forbes.com article: “Top 10 Electronic Etiquette Faux Pas.”
I’ve focused on etiquette a lot in this blog, and with good reason.
The way we communicate is changing rapidly and continuously — and we all need to change with the times.
Without endlessly reading modern etiquette books, how do we do it? How do we know whether to use
e-mail vs. a voice-mail message, or when a quick text will do? How do we know when to answer our cell phone or when to let it take a message?
Have you ever found yourself in a sticky business situation?
I don’t mean when a corporate raider comes sniffing around like a wolf at the door. I mean during that power lunch, job interview, professional conference, board meeting, office party, or anytime that a situation arises and you are just not sure of the proper protocol.
You don’t want to step in it. You certainly don’t want to shoot yourself in the foot. You definitely don’t want to put your foot in your mouth. And you do want to put your best foot forward. (Hmmmm. I wonder why so many expressions about social or professional gaffes refer to feet?)
Do you know how to handle that all-important introduction of your boss to your biggest client?
Do you know how to offer a handshake that leaves a strong and professional impression?
What separates an outstanding salesperson from one who isn’t so good?
I’d have to say attention to detail, good customer service, a good bedside manner, and excellent business etiquette are some of the keys to success.
It really doesn’t matter what you’re selling — cars, real estate, insurance, etc. — following the rules of professionalism in every customer encounter is paramount.
Customers like to feel that you care, and provide personalized attention — when they are with a sales representative, they have his or her undivided attention. And they want to feel that way even if they don’t give you their undivided attention! Unfair, but that’s life.
So, what does that mean, business etiquette-wise, about whether it’s acceptable to take calls on your cell phone while with a client?
In my previous blog post I talked about the importance of one’s voice during business calls.
After all, there is precious little else for the other person to go on during a phone call, especially if he or she doesn’t know you very well or at all. And although we’d all agree that the cell phone is a brilliant, life-altering invention, many don’t yet offer the call quality of a land line.
So, if you’re making or taking business calls on a cell, which is becoming more and more common, your vocal mannerisms are something you really need to pay attention to.
Don’t kid yourself that you can break an old, ingrained habit you may have when speaking during important, make-or-break business conversations or presentations. It would truly be a shame, however, if a particular vocal bad habit is the one thing that was the deal breaker.