Blog

Latest "client service" Posts

Business Blunders: Can You Shoot Yourself in the Foot With a Handshake?

The answer to the question posed in the title is, in a word, YES!

So, in honor of National Handshake Day on June 27 (although slightly belatedly), I’d like to warn everyone about the Ten Nightmarish Handshakes to Avoid. And when I say avoid, I’m talking about avoiding doing them yourself!

There’s simply no way to avoid shaking hands with others who are guilty of these horrible handshakes, but you don’t want to be the handshake blunderer who leaves a clammy, sweaty or otherwise undesirable impression.

By the way, just because I use the word “he,” that doesn’t mean men are the only bad handshake offenders. Women also should take a close look at these, particularly number 10.

1. The macho cowboy: You know; he’s the bone crusher, determined to leave the impression that he’s as macho and strong as the Marlboro man.

Posted by Marjorie Brody in business etiquette, business professionalism, client service, development, Etiquette, job interview, Leading Others, personal branding, self-marketing, taking on leadership roles, workplace etiquette, workplace manners, Workplace, Career, Business, Communication, Professionalism.

The 3 Vs of Presentations — The Importance of Visual, Verbal and Vocal Elements

Speaking is an Audience-Centered Sport by Marjorie BrodyEffectively communicating your ideas is a vital skill in business. When you give a business presentation or speak up during a meeting, people’s perceptions of you are formed by what I call the “Three Vs” — the Visual, Verbal, and Vocal aspects of your talk.

• The verbal aspect has to do with what you actually say, the words you use and the message you’re trying to get across.

• The vocal aspect consists of not just the pitch of your voice, but the loudness, confidence, and speed at which you speak.

• And the visual aspect, of course, would be how you look, how you’re dressed, how you’re groomed, your facial expressions, body language, etc.

Which would you say is the most important of the three?

Posted by Marjorie Brody in Business presentations, client service, Coaching, conference speaking, Executive coaching, glass ceiling, Humor in presentations, impromptu presentations, Presentation Skills, Presentation skills coaching, Presentation skills training, professional development, Public Speaking, speaking up at meetings, taking on leadership roles, women breaking glass ceiling, Workplace, Career, Business, Communication, Professionalism.

Professional Development Tips: Go the Extra Mile, Even Without the Extra Dollar

An interesting article in the Huff Post caught my eye the other day: McDonald’s Orders Friendly Service After Customer Complaints Rise.

The gist of the article is exactly as stated in the title. The burger mega-franchise has been getting complaints about surly employees and low rankings for its customer service in industry reports, and they want their employees to step up their game.

As expected, comments were many and outspoken. Some managed to blame the situation on the economy, on President Obama, and of course — no surprise here — most were firmly against the fast-food giant and its wage policies. These folks insisted that if good old “Mickey D’s” paid a bit more, they’d attract a higher quality of employee.

Do you agree with this line of reasoning?

Posted by Marjorie Brody in business etiquette, business professionalism, client service, Coaching, customer service, development, Etiquette, Executive coaching, glass ceiling, Listening, professional development, self-marketing, taking on leadership roles, women breaking glass ceiling, workplace manners, Workplace, Career, Business, Communication, Professionalism.