Latest "Etiquette" Posts
At a recent business conference, I had the good fortune to meet many speakers whom I’d admired for a long time. There was one woman in particular that I was eager to chat with — I’d read two of her books, followed her blog and was fascinated by her career and accomplishments.
A mutual friend made an introduction in between workshops.
Within seconds, we were chatting about our respective client experiences in the healthcare and life sciences industries. Except, within moments I noticed something odd. I wasn’t chatting at all.
I couldn’t get a word in edgewise.
This woman took eye contact to new heights, with a laser focus that made me uncomfortable. I took an involuntary step back. She took a step forward, and leaned in even closer.
Social media can be a useful tool for managers when hiring, promoting or even assigning new projects.
Your job candidates or high potentials look great on paper, and present well in person, but does their professionalism extend to their online presence? Consider checking out their social media profiles and potential “digital footprint” on other sites as well.
A manager that I met at a woman’s networking event last month told me that she always “Googles” her candidates as part of her hiring process.
She explained, “They may ace my in-person interview, but how else can I truly tell if they are as responsible and mature as they convey in person? Easy, I check them out online!”
She said she specifically scours their Facebook and Twitter pages to see if they have provocative selfies alone or with friends and questionable activities or posts, and whether they’ve ever spoken badly about their current employers.
Sometimes the things I see and hear while traveling on business seem too surreal to be true. Unfortunately, that’s not the case with this story from my travels… This really happened.
I had just delivered a business etiquette training program for new hires at a major pharmaceutical company. This group of 10 new employees had previously gone through two weeks of in-depth sales training. I was the last session on their schedule.
One male millennial attendee in my class looked distressed throughout the entire morning. He kept his eyes on his desk and barely seemed to be paying attention. When we broke for lunch, I approached Adam, and asked him if something was on his mind.
“I think I’m going to get fired,” he whispered, red-faced.
At a recent networking event, a young man named Tony told me he edged out the competition to land a plum job at a Fortune 100 firm.
He’d interviewed first with an executive recruiter, who told Tony he only had one other candidate in mind to recommend for the position. Tony knew the other candidate and thought for sure he was outmatched. The other guy had the impressive resume, the connections, the experience, and some important technical skills that Tony did not have. And yet, Tony won the position.
“How did you beat out the other candidate?” I asked.
“Table manners,” he answered.
It turns out that the recruiter always takes serious candidates out for a meal at an upscale restaurant nearby. Tony’s competition might have had the technical skills and the experience, but he made a series of etiquette gaffes that told the recruiter he was not ready for such a high-profile job.
Know your audience and capture their attention.
This statement sounds so simple, but many of us forget what it means.
You can’t expect to convince or sell anyone anything if you don’t understand what he or she expects or wants from you. What do they want to receive from your message?
What’s in it for them?
Let me share an example of what happened when a presenter failed to remember this basic message…
One of BRODY’s clients is a major pharmaceutical firm that throws a party when an employee hits the 30-year anniversary mark. I was honored to be invited to Pete’s 30th anniversary celebration.
More than 60 coworkers, clients, and upper management execs gathered for Pete’s party, where we sipped and nibbled as we waited for Pete’s new supervisor to come in and make the celebratory toast.