Latest "Generational differences" Posts
Never before have American workplaces seen such generational diversity – there are Baby Boomers working alongside Generation X and Millennials (aka Generation Y), and even some working past typical retirement age. This wide mix of employee age groups often results in interpersonal conflict and communication issues – from the top management-level down.
The majority of complaints that we hear regarding workplace generational conflict relates to issues managers encounter when working with Millennials (Generation Y) – employees born between 1982-2000.
After a recent workshop at a pharma company on bridging the generational gap, John, a Human Resources Manager, approached our trainer. He told her that he has no issues hiring Millennials, including recent college graduates.
John said his biggest frustration was that he didn’t understand how to encourage Generation Yers to communicate better with their older teammates, and didn’t know how to motivate them to lead – and succeed – at more high-profile projects.
I came across a fascinating infographic the other day: “Are Millennials a Lost Generation?” It’s also pictured at the end of my blog.
Although we’ve discussed Millennials and generational gaps before, it seems that the discussion/ controversy of the issues members of this generation are having in the workplace rages on.
By the way, for those unsure … the term “Millennial” refers to those who “came of age” since the millennium, adults ages 18 to 34. According to this infographic, a whopping 37 percent of this group are either unemployed, or otherwise out of the workforce.
Luckily, optimism appears to be one of their strongest virtues, with a full 88 percent believing that they will be making more than enough in the future. And as far as I’m concerned, they have good reason to be optimistic.
“There was no respect for youth when I was young, and now that I am old, there is no respect for age — I missed it coming and going.” ~ J.B. Priestly
Much has been made in the press about the difficulty employers are finding with new hires from the generation known as the Millennials (born 1981 and up). Different world views, different economic realities, and different technological and cultural upbringing has created a wider generation gap in the office for these young professionals than with previous generations. The solutions to fix this “gap” are not that difficult!
I’ve addressed this already in previous blog posts …
Millennial vs. Boomers (and some Gen Xers): Bridge the Generation Gap for a Productive, Harmonious Workplace
Millennials vs. Boomers: Bridge the Generation Gap for a Productive, Harmonious Workplace (pt.
What separates an outstanding salesperson from one who isn’t so good?
I’d have to say attention to detail, good customer service, a good bedside manner, and excellent business etiquette are some of the keys to success.
It really doesn’t matter what you’re selling — cars, real estate, insurance, etc. — following the rules of professionalism in every customer encounter is paramount.
Customers like to feel that you care, and provide personalized attention — when they are with a sales representative, they have his or her undivided attention. And they want to feel that way even if they don’t give you their undivided attention! Unfair, but that’s life.
So, what does that mean, business etiquette-wise, about whether it’s acceptable to take calls on your cell phone while with a client?
If you’ve done a lot of interviewing, you’ve likely already run across questions about your personality and character that are quite hard to answer. They are questions asked for a specific reason, to tell the interviewer important “inside information” about you, as opposed to the external information that’s on your resume.
One of the most popular interview questions, one that I personally like very much, is, “Tell me about a mistake you made in your business life,” usually followed by, “How did you handle it, what were the consequences?” and most importantly, “What did you learn from it?”
I’d like to suggest that honesty is definitely the best policy with this question. (No need to tell the interviewer about every single mistake you ever made, though.