by Amy Glass | Oct 19, 2012 | Uncategorized
Last week I talked about the Framework for Success, which starts with talking about what’s working. The second step is to look at why things are working. We so often look for the root cause of problems, but it is also important to look at the root cause of...
by Amy Glass | Oct 9, 2012 | Uncategorized
You know the old adage, “When you want something done, give it to a busy person.” I am one of those people that get a lot of requests. The problem is that people (I) only have so much bandwidth. In recent years, I’ve learned how to say, “No” without actually saying,...
by Amy Glass | Oct 4, 2012 | Uncategorized
by Amy Glass | Oct 1, 2012 | Uncategorized
I’m currently coaching someone who’s in a highly regulated industry. Compliance oversees many of the decisions she is able to make. That being said, she still gets negative feedback from her internal customers. Why? All they hear is “no” or “we can’t.” So, how can she...
by Amy Glass | Sep 28, 2012 | Uncategorized