by Amy Glass | Jul 24, 2012 | Uncategorized
Starting a conversation at a business networking event, conference or even before a team meeting begins isn’t easy for many people – particularly for those who are more introverted. Coming prepared with topics and conversation starters is always a good idea. Possible...
by Amy Glass | Jul 19, 2012 | Uncategorized
Lately, I’ve been delivering a number of sessions about Courageous Coaching, and why it’s so critical. The main reason it’s critical for managers to be courageous and offer regular coaching to their direct reports relates to the cost (both financial and non-financial)...
by Amy Glass | Jul 16, 2012 | Uncategorized
With so much going on — and often going wrong — at work, in our families, and in the world, it’s easy to lose sight of all the good things that surround us. I remember many years ago, for a short time, all of the “stars” were in alignment – work was going...
by Amy Glass | Jul 11, 2012 | Uncategorized
Recently, I was in my office on a Saturday cleaning up. It had been awhile since I could see the top of my desk. Out of habit, I checked my email. A client was contacting me about setting up a conference call. We then e-mailed back and forth. I pointed out that it was...
by Amy Glass | Jul 9, 2012 | Uncategorized
Call me old-fashioned. I’ve been called worse. When I say, “Thank you” to someone for anything, the response I want is, “You’re welcome.” Here’s an example: I ask a server to bring me water. He does. I say, “Thank you.” He says, “No problem.” I didn’t think it would...