by Amy Glass | Apr 16, 2012 | Uncategorized
Perhaps you heard the expression “People don’t want to be sold, but they do like to buy.” I do believe this – and nowhere more so than buying a time share. My husband and I are owners at Grupo Vidanta in the Grand Luxx. For the most part, we have been thrilled with...
by Amy Glass | Apr 12, 2012 | Uncategorized
I am speaking to an engineering organization next week. On my customer needs call, I heard over and over again that some of the senior leaders are unwilling to listen to the ideas of newer (and, in many cases, younger) employees. Mistake! “That’s the way we do things”...
by Amy Glass | Apr 9, 2012 | Uncategorized
My family (three generations) recently spent a week in Mexico at a resort on Riviera Maya, Grupo Vidanta in the Grand Luxx, where we are owners. There were so many examples of poor communication (customer service) with the staff that I felt I must mention a few –...
by Amy Glass | Mar 21, 2012 | Uncategorized
Learn the proper way to launch your next meeting.
by Amy Glass | Mar 19, 2012 | Uncategorized
Recently, there was an article in Newsweek called “31 Ways to Get Smarter in 2012.” Since I wrote this blog — and the next few — while I was on vacation, I thought it might be fun to comment on some of these ways. #5 on the list was: “Toss your Smart...