by Amy Glass | May 17, 2010 | Uncategorized
It’s fair to say that we’re entering a brave new world in lots of ways. One has to do with the shift in how training is being delivered – or at least supplemented. There is no doubt that webinars have a place in the training mix of modalities. In fact, BRODY...
by Amy Glass | May 10, 2010 | Uncategorized
I recently read an interview with Rudy Karsan, Co-Founder, Chairman and CEO of Kenexa, which appeared in the April 2010 issue of Smart Business Philadelphia. He was talking about leadership and communication. Karsan said, “The single biggest mistake I see leaders...
by Amy Glass | May 3, 2010 | Uncategorized
Mother’s Day is approaching – a great time for the greeting card companies. Granted, there are eCards for everything, but are they valued the same way? The answer I’ve gotten is mixed. According to the Greeting Card Association, more than 7 billion paper cards were...
by Amy Glass | Apr 27, 2010 | Uncategorized
For many of us, the ability to shake hands, look someone in the eye, stand tall, and at least appear confident is second nature. But, many people feel they haven’t earned the right to appear this way – owning their achievements and projecting confidence. I remember...
by Amy Glass | Apr 20, 2010 | Uncategorized
As little as 10 years ago, we weren’t teaching cell phone etiquette, and about 15 years ago, business casual wardrobe policies were unheard of. But making others feel comfortable never has been been – or will be — out of style. A smile, a good hand shake, proper...