Framework for Success
Client Service Still Possible Despite Restrictions
I’m currently coaching someone who’s in a highly regulated industry. Compliance oversees many of the decisions she is able to make. That being said, she still gets negative feedback from her internal customers. Why? All they hear is “no” or “we can’t.” So, how can she...
Planning a Meeting: Do’s and Don’ts
Be Prepared When Presenting Messages to Executive-Level Audiences
Is presenting information to executives all that different than general presentations? In a word, Yes! C-level individuals are interested in the bottom line and the recommended call to action. It takes work to cull all of the data and research – which may have taken...
Closing the Meeting
Effective Meetings: 5 Ways to Reach Agreement
Negative Poll: A tool used to wake people from the typical head nodding that happens in meetings, and make them think about their response. With it you are asking for those that do not agree, rather than those that do. Some examples of this technique are: "Who...
Business Communication vs. Electronic Device
Recently, I took my 8- and 5-year-old grandsons to see a live performance of Robin Hood. I enjoy these “dates” – they are alone time for “Nana” and the boys. To my chagrin, however, both boys were sitting in the back seat of my car playing games on their electronic...
Communication Conundrum: Why I’m Not LOL
Recently, one of my clients told me her daughter wrote a paper for school, and that she used text language throughout the document. Needless to say, my client was appalled. Unfortunately, I hear (and see) many examples of the declining ability of people to communicate...
Navigate Effective Meetings
During the Navigate phase of an effective meeting: clarify, eliminate duplicates, and prioritize ideas.
Forget Politics: What We Can Learn from Bill Clinton’s DNC 2008 Speech
All politics aside, former President Bill Clinton’s nomination speech at DNC 2008 was a textbook example of what a speech should be. He informed, entertained and motivated his audience. He used many rhetorical devices, real and rhetorical questions, storytelling,...