by Amy Glass | Aug 21, 2017 | Uncategorized
Isn’t it funny how new buzzwords come along every so often, and get everyone talking? I recently enjoyed an article on Forbes.com wherein the author posed the question, “Is it okay for leaders to show vulnerability?” When I hear the word vulnerability, I think of...
by Amy Glass | Jul 17, 2017 | Uncategorized
A culture of accountability begins with an attitude of accountability. Do you have an attitude of accountability? Accountability = Ownership This includes ownership of your thoughts, actions, feelings, and last but hardly least, your results. Accountability is the...
by Amy Glass | Jul 17, 2017 | Uncategorized
“Smile! You’re on candid camera.” Today, deep in thought while waiting for the bagel I ordered to be toasted, I heard the cashier say, “Smile. It will make your day go better.” Once I realized that she was talking to me, I turned to look at her. She said,...
by Amy Glass | Jul 14, 2017 | Uncategorized
Sometimes you have an important message to share — but they aren’t going to like it… There are many situations where you might need to deliver an unwelcome message. Maybe it’s a downsizing or reduction in hours, coming up short on sales goals, or...
by Amy Glass | Jul 14, 2017 | Uncategorized
Handling questions gets a little trickier when you have a “stage hog” in the audience. Here’s one way to plan ahead for the Q&A. Stage hogs are people who like to be heard, like to interrupt, and have a need to be noticed. Before you know it, a...