by Amy Glass | Jan 24, 2013 | Uncategorized
Business etiquette, or having good manners as some would say, is not just a bunch of meaningless rules to remember; rather, it’s all about making others feel comfortable and respected. It relies on three basic tenets: logic, efficiency and kindness. While there are...
by Amy Glass | Jan 22, 2013 | Uncategorized
Let’s take a closer look at the real meaning of “accountability,” and what the benefits can be for businesses, leaders, employees, and all those who choose to embrace this concept and put it into action. According to our friends at Merriam-Webster… Accountable...
by Amy Glass | Jan 18, 2013 | Uncategorized
Most people believe that listening is easy, and that they are good listeners. But effective listening is really an active process, not a passive one. Studies have shown that listening takes up about 45% of a typical day, so being good at it is essential, particularly...
by Amy Glass | Jan 11, 2013 | Uncategorized
Accountability… Responsibility… Blame… Three words that strike fear into peoples’ hearts, frequently because they are confusing the first two with the third. In fact, blame is really a lack of accountability, or a lack of responsibility. This very...
by Amy Glass | Jan 11, 2013 | Uncategorized
Accountability… Responsibility… Blame… Frequently people confuse the first two with the third. What does this mean to you, personally?…. If you are not where you’d like to be in your profession, do you ever blame it on your boss, the...