by Amy Glass | May 30, 2013 | Uncategorized
Were you aware that the impact your voice has on the phone accounts for 85 percent of the overall impression you make on the other person? This is as opposed to approximately 35 percent in face-to-face communication. So, when it comes to professional development and...
by Amy Glass | May 28, 2013 | Uncategorized
Isn’t it funny how new buzzwords come along every so often, and get everyone talking? I recently enjoyed an article on Forbes.com wherein the author posed the question, “Is it okay for leaders to show vulnerability?” When I hear the word vulnerability, I think of...
by Amy Glass | May 23, 2013 | Uncategorized
Imagine leading an inspired team of high producing employees. Imagine if everyone on your team was as invested in the success of your business as in their own personal success; and going a step further, they understood that those two were not separate, but...
by Amy Glass | May 20, 2013 | Uncategorized
The current BRODY newsletter is all about how sales managers can use field coaching reports to help their sales reps in the field become their very best. I want to expand a bit on some of the points made in the newsletter… As a sales manager, part of your role...
by Amy Glass | May 16, 2013 | Uncategorized
Do you enjoy hearing the intimate details of complete strangers’ lives while you’re shopping, waiting for a movie to start, eating out, or simply walking down the street enjoying the spring weather? I sure don’t. And it fascinates me that the same people who would...