by Amy Glass | Feb 14, 2023 | Communication, Listening & Questioning
The Impact of Not Listening A colleague was telling me about a medical specialist that she sees on occasion. After the doctor does his exam, he asks if she has any questions. If she brings up an issue, the doctor “listens,” as he pastes on a wooden half smile. He nods...
by Amy Glass | Jan 27, 2023 | Presentation Skills
One of the biggest challenges presenters face is using a presentation that they did not create. Physician Speakers in particular, need to learn and practice techniques to make the presentation their own, all while delivering a memorable message and remaining compliant...
by Amy Glass | Jan 23, 2023 | Leadership
When I think of leadership presence, I always remember Joanne, a managing director at a large private bank. Here’s her story … This private bank brought in 15 top Ivy League college graduates that they’d carefully recruited for an intensive six-week...
by Amy Glass | Jan 10, 2023 | Business Writing
Three important aspects of effective business writing are: tone, topic, and transparency. Tone is critical because it can dramatically affect how the reader perceives you and your message. You will use a different approach when writing to a potential client whom you...
by Amy Glass | Jan 6, 2023 | Presentation Skills
Creating a presentation can be overwhelming. Where do you even begin? If you want your presentation to be memorable and provide a lasting impact on your audience, you need to plan it carefully and well in advance. Let’s get started! The Core Elements of a Presentation...
