by Amy Glass | Jun 8, 2022 | Communication
Are you confident in your ability to manage conflict? You may be surprised to learn that assertive communication is essential for managing conflict. This skillset is particularly important when a conflict involves a very strong (or even aggressive) personality....
by Amy Glass | Jun 3, 2022 | Uncategorized
8 Guidelines of Email Etiquette by Amy Glass | June 3, 2022 | Business Writing, Business Etiquette Do you practice e-mail etiquette? While e-mail can be a powerful communication tool, without e-mail etiquette you may not achieve the results you’re looking for....
by Amy Glass | Jan 19, 2022 | Uncategorized
Why Resolve to Increase Your EQ? by Heather Shafter | January 4, 2021 I’ve heard so many different New Year’s resolutions over the years: lose weight, change careers, get a degree, write a book, spend more time with family and friends. I’ve never heard someone resolve...
by Amy Glass | Dec 23, 2021 | Presentation Skills
Usually, when people think about improving presentation skills, they consider controlling nerves, how to use visual aids, organizing the presentation, use of analogy and story, and how to field audience questions. One very important aspect of presenting is often...
by Amy Glass | Nov 1, 2021 | Presentation Skills
Do you have an important presentation coming up? Are you looking for a way to differentiate your presentation from the countless other presentations your audience has likely sat through before? For the most part, presenters are quick to include data: facts and...