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8 Tips for Business E-mails that Bring Results (Part 2 of 2)

New messageIn my last blog post, I began the conversation about proper e-mail etiquette — sharing the first four of eight tips to ensure your digital messages get results and not considered as spam.

If you missed that first blog post, you might want to read it here and then come back.

People are so used to getting and sending e-mails, that they take them entirely for granted. While e-mail can be a very powerful tool in your communication arsenal, proper etiquette and professionalism should not be overlooked when sending them..

If you think writing effective business e-mails is a no-brainer, you might have your eyes opened by this article on BusinessInsider.com: “11 Cringeworthy ‘Reply-All’ Email Disasters.”

Here are the remaining four of my eight business e-mail tips:

1.

Posted by Marjorie Brody in business professionalism, business writing, communicating, communication skills, development, e-mail etiquette, email, Etiquette, professional development, social media etiquette, workplace manners, Workplace, Career, Business, Communication, Professionalism.

Introducing BRODY’s Learning Burst Series – Training in a Box!

LBI strongly believe that although no one is perfect and never will be, continued personal and professional growth is a worthwhile and attainable goal.

Individuals or teams that continue growing professionally can continue offering greater and greater value to the organization, and find correspondingly more fulfillment at their jobs.

Our clients have asked us how they could continue their employees’ growth after our on-site training programs — at lunch-and-learn style meetings, or during their regular team meetings. In response to their desire to keep inspiring, honing, and expanding their teams’ abilities, BRODY is excited to launch its new Learning Burst Series. More details about this new offering, including a video explanation by Marjorie Brody and links to listen to demo webinars, can be found here.

Developed for groups of up to 20 people to learn together, the Learning Burst concept focuses on the increasingly important skills like: leadership, effective coaching, listening, influencing, business writing and presentation skills.

Posted by Marjorie Brody in business professionalism, business writing, career, career wellness, Coaching, communication, communication skills, Executive coaching, influencing, influencing others, influencing without authority, Leadership, leading, Listening, persuasion, Presentation Skills, Presentation skills training, professional development, Public Speaking, success, taking on leadership roles, work, workplace, Workplace, Career, Business, Communication, Professionalism.

After Holiday Gifts Are Opened, It’s Important to Send Thank-You Notes

thank-you-and-Follow-upWe live in an increasingly rapid-fire, fast-food world. Unfortunately, it seems that a casualty of this new climate is that basic courtesies are quickly disappearing — and none more quickly than the old-fashioned thank-you note.

Be honest. When was the last time you sent one? When was the last time you got one?

There is something about an actual thank-you note, whether stamped and mailed or e-mailed, which brightens the receiver’s day. It says that you received the gift, favor, introduction or referral.

Thank-you notes also speak volumes about you, the sender:

1. It says you appreciate the other person and what you received — whether it was to your taste or not. Yes, we are all disappointed to receive a gift we don’t like or can’t use.

Posted by Marjorie Brody in business etiquette, business professionalism, business writing, Etiquette, holiday party, office party, thank-you note, workplace etiquette, workplace manners, Workplace, Career, Business, Communication, Professionalism.

Business Blunder Phrase to Avoid: “I Can’t Do That”

Financial-MistakesI came across a great article in the June 2013 issue of T + D Magazine titled, “Ten Career Tanking Phrases to Avoid Using in the Workplace,” which is not available online to non-subscribers.

It reiterated many of the business blunders I’ve shared in this blog, starting with this oldie but NEVER goodie: “I can’t do that.”

Whether you are a customer service/sales rep responding to a customer’s request or complaint, or you hold any other type of job, this uncooperative-sounding phrase is a non-starter guaranteed to immediately aggravate the person you’re speaking to.

Basically, this is the same as saying, “no” but with the word “can’t” thrown in for good measure — making it sound like the situation is completely out of your hands. It comes across as a sneaky way of passing the buck.

Posted by Marjorie Brody in accountability, branding, Business Phone Calls, Business presentations, business professionalism, business writing, Coaching, Coaching direct reports, communicating, communication, communication skills, conference speaking, customer service, impromptu presentations, influence, influencing, influencing others, influencing without authority, job interview, leader, Leadership, Leadership presentation, leading, Leading Others, Presentation Skills, Presentation skills coaching, Presentation skills training, professional development, Public Speaking, self-marketing, speaking up at meetings, voice and diction, vulnerability in leadership.

New Hire Or Seasoned Employee: Effective Business Writing is Key to Success

writingpicI read with great interest a recent article on the NBC News website, regarding employers being frustrated by their new hires’ lack of effective writing skills.

That’s a common refrain BRODY hears from many clients – many professionals lack basic writing skills, including employees who’ve been on the job for years. Bottom line: Communicating well verbally doesn’t always translate into effective written communication.

The NBCnews.com article said that companies are increasingly providing their staff with writing training — investing in career development for these new hire employees.

Are you ready to do the same for yourself or your team?

BRODY’s Writing for Impact training programs can help. My “mini” book Business Writing for Results is also a great resource.

Here are some strategies for effective business writing from this book …

The first step before you begin any business writing project is to organize the material.

Posted by Marjorie Brody in business professionalism, business writing, development, email, Generation Y, job interview, professional development, Workplace, Career, Business, Communication, Professionalism.