by Amy Glass | Feb 15, 2023 | Listening & Questioning, Presentation Skills
“There’s no such thing as a bad question.” Many of us remember that line from our school days. I used to think it was a great way to encourage questions until I realized there actually are bad questions. Especially, if you want to use questions to engage people....
by Amy Glass | Feb 14, 2023 | Communication, Listening & Questioning
The Impact of Not Listening A colleague was telling me about a medical specialist that she sees on occasion. After the doctor does his exam, he asks if she has any questions. If she brings up an issue, the doctor “listens,” as he pastes on a wooden half smile. He nods...
by Amy Glass | Feb 27, 2020 | Communication, Listening & Questioning
4 Must-Know Tips for MSLs Gathering Insights Today by Amy Glass | Feb 27, 2020 | Communication, Listening & Questioning Today’s healthcare landscape is changing rapidly. And the role of the MSL is changing just as fast. In an article by PharmaVOICE, Neil Gray,...