by Heather Shafter | Sep 1, 2022 | Communication, Influence
We recently worked with a Forecasting team on handling situations that required pushback. For example, one day the National Sales Director came into a forecaster’s office and said, “We don’t really want to have the sales forecast that high, do we?” For Sales, a higher...
by Amy Glass | Jun 8, 2022 | Communication
Are you confident in your ability to manage conflict? You may be surprised to learn that assertive communication is essential for managing conflict. This skillset is particularly important when a conflict involves a very strong (or even aggressive) personality....
by Amy Glass | Oct 14, 2021 | Communication
Got Eye Contact? Have you ever met with someone who wouldn’t make any eye contact at all? Someone who spent the entire conversation staring over your left shoulder, down at the table, or hit you with a split-second glance that bounced away so quickly you wondered if...
by Amy Glass | Sep 23, 2021 | Communication
Master Impromptu Speaking With PREP by Amy Glass | Sep 23, 2021 | Communication I’m a firm believer in the power of preparation and practice, because these occasions offer you the opportunity to shine. But what about when you are put on the spot? Build Your...
by Amy Glass | Sep 6, 2021 | Coaching, Communication, Leadership, Presentation, Presentation Skills, Training
Body Language Breakdown: The Handshake by Amy Glass | Sep 6, 2021 | Communication Do nonverbal signals really matter? Several years ago, body language “experts,” analyzed a handshake between two government leaders. In an article following the meeting, these experts...
by Amy Glass | Feb 27, 2020 | Communication
3 Powerful Steps to Communicate Insights Effectively as a Medical Affairs Professional by Amy Glass | Feb 27, 2020 | Communication Do you struggle to communicate medical insights? As the communication bridge between commercial and clinical stakeholders, successful...
